Shipping policy

Order Processing Times

All orders are processed within 24 to 48 business hours after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

During peak periods, processing times may be slightly extended. If a significant delay occurs, we will contact you by email.

Estimated Delivery Times

Delivery times vary depending on the destination:

These timeframes are provided as estimates and may vary depending on the carrier or customs procedures.

Shipping Costs

Shipping costs are calculated at checkout and displayed before the order is confirmed.

Free shipping may be available from a certain purchase amount depending on current promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number to follow the progress of your parcel.

Delivery Delays

We are not responsible for delays caused by:

• Carriers;
• Customs procedures;
• Weather conditions;
• Peak activity periods;
• Or any event beyond our control.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of receipt at:

contact@catyshop.fr

We will do our best to find a solution as quickly as possible.

Incorrect Delivery Address

The customer is responsible for the accuracy of the delivery information provided at the time of ordering.

In the event of an error in the address provided, we cannot guarantee reshipment of the parcel.

Customs and Import Duties

For international orders, customs duties or import taxes may be applied by the destination country.

These charges are the responsibility of the customer.

Contact

For any questions regarding the shipment of your order, please contact us:

Catyshop contact@catyshop.fr 9 Rue René Leduc 31500 Toulouse – France